Luffy LiuLuffy Liu

A method worth keeping close.

Elon Musk · illustrated avatarElon MuskAnalytical perspectiveEM-P04

PRODUCT ADVISORY COUNCIL

Design the complete journey

Waiting, switching, maintenance, and supporting infrastructure are part of the experience.

Product Advisory Council · Method card
Elon Musk · illustrated avatarElon MuskAnalytical perspectiveEM-P04

The method

Design the complete journey

Waiting, switching, maintenance, and supporting infrastructure are part of the experience.

When to use it

  • The product depends on deployment, maintenance, charging, or similar support.

Ask yourself

  • Core performance is strong. Why are users unhappy?

Put it into action

  • Map the whole journey and test supporting steps with the product. A local performance gain may be canceled by other costs.

Keep these limits in mind

  • Historical examples are illustrative; observe actual users' routines and infrastructure.
Method summary · Not a personal quote

An analytical method adapted from the public skill package, not a reply or endorsement by the person represented.
View the public method source ↗