Bill GatesAnalytical perspectiveBG-P02PRODUCT ADVISORY COUNCIL
Test agents against cross-application goals
Bill GatesAnalytical perspectiveBG-P02The method
Test agents against cross-application goals
Organize the agent experience around a complete user goal and continuous context, checking whether it delivers an authorized result rather than just advice.
When to use it
- A task spans applications and requires repeated context entry or manual handoffs.
Ask yourself
- Where must users still repeat explanations or perform manual handoffs?
- Does the system achieve the result or only suggest the next step?
Put it into action
- Select one frequent task and test end-to-end success using current capabilities.
- Compare manual steps, accuracy and recovery costs before widening the scope.
Keep these limits in mind
- Adoption timelines and industry replacement in the article are historical forecasts, not facts about current capabilities.
- More applications are not inherently better; subtract the costs of errors, confirmations and recovery from the value.